Privacy Policy

Last updated: February 2026

At Cotton Clara, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our site, we collect certain information about your device, including your IP address, browser type, time zone, and some of the cookies installed on your device.

When you make a purchase, we collect personal information such as your:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • Order history

We may also collect information when you contact us, subscribe to our emails, or interact with our marketing.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Screen orders for potential fraud

  • Improve and optimize our website

  • Send marketing emails (with your consent)

We only use your information where we have a lawful reason to do so, including fulfilling a contract with you, complying with legal obligations, or pursuing legitimate business interests.

3. Sharing Your Information

We share your information with trusted third parties who help us operate our business, including:

  • Shopify (our ecommerce platform)

  • Payment processors

  • Shipping and fulfilment partners

  • Email and marketing platforms

  • Analytics providers

These partners only use your information to perform services for us.

We may also disclose your information if required by law or to protect our legal rights.

4. Shopify & Payments

Our store is hosted on Shopify Inc. Your data is stored through Shopify’s secure systems and databases.

Payments are processed through PCI-DSS–compliant providers. We do not store full credit card details on our servers.

For more information, please refer to Shopify’s Privacy Policy.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Enable site functionality

  • Analyze site traffic

  • Support advertising and marketing

You can control cookies through your browser settings. Please note that disabling cookies may affect site functionality.

For more information, see: https://www.shopify.com/legal/cookies

6. Email Marketing

With your permission, we may send you promotional emails about new products, offers, and updates.

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil orders

  • Provide services

  • Comply with legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

Order records are typically kept for up to 7 years for accounting and legal purposes.

8. Your Privacy Rights (United States)

If you are a resident of certain US states, including California, you may have the right to:

  • Request access to the personal data we hold about you

  • Request deletion of your personal data

  • Request correction of inaccurate data

  • Opt out of certain data sharing

  • Know how your data is used and shared

Do Not Sell or Share

We do not sell your personal information. We may share limited data with service providers and advertising partners to operate our business.

To exercise your rights, contact us using the details below.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information.

All sensitive payment information is encrypted using SSL technology and processed through secure, PCI-compliant providers.

While no system is completely secure, we follow industry best practices to protect your data.

10. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions, requests, or concerns about your personal information, please contact us at:

Email: info@cottonclara.com

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Return Policy

We hope you love your Cotton Clara purchase, but if for any reason you’re not completely satisfied, we’re happy to help.

Returns Eligibility

Items must be returned within 14 days of delivery.

Products must be unused, undamaged, and in a fully saleable condition, with all original packaging.

We are unable to accept returns that show signs of use or are not in resaleable condition.

Return Shipping

Customers are responsible for the cost of return postage.

We strongly recommend sending returns via a tracked service, as we cannot be responsible for items lost in transit.

Returns Address

All returns should be sent to:

Court Street Fulfilment
640 Commons Dr
Fulton, MO 65251
USA

Please ensure your order number and name are included inside the parcel so we can process your return promptly.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method within 5–10 working days.

Original delivery charges are non-refundable.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us at info@cottonclara.com within 7 days of delivery, and we’ll arrange a replacement or refund.